From house to home: How we helped two clients find the perfect space in Byron
On summer evenings, Paul Neto and Jana Starling could sit on the large, cherry-stained deck in their two-bedroom bungalow on London’s Colonel Talbot Rd. and look out over a small pond where wildlife gathered, and frogs would sing.
This was their home for nearly 10 years, in a small, quiet neighbourhood just steps from a busy retail plaza. It had served them well, but they needed more space to accommodate visits from their extended family, and preferably a place with a larger backyard and a swimming pool.
“It was a really nice bungalow,” said Paul, chief marketing officer at a London-based technology start-up. “I was really happy with the size, and it was a nice little intimate community. But ultimately … it was time to start looking.”
They were about three years into their search when Paul ran into Moyra Fenn, a realtor from Tusch Real Estate Group, at an open house in Delaware.
“It was just kind of by happenstance, and we thought she was quite approachable and personable,” said Paul.
“It was time to start looking a little bit more seriously and get a little bit of extra help. So that’s how [we ended up working with her].”
In casual but professional, low-pressure conversations, Moyra learned what Paul and Jana were looking for in a new home and began scouting properties for them to consider.
“We had a lot of fun looking at houses,” said Moyra, who has built a strong reputation by focusing on four key principles: Dedication, communication, determination and trust.
“You have to sit down with a customer and find out exactly what their needs and wants are in a house,” she said. “And even though you find those in a house, you still need to take people through it, and let them decide whether it's going to be a fit.”
While Moyra scouted properties, she also helped vet listings that Paul and Jana found in their own searches.
“She was very open and honest about what she thought about properties and how it potentially worked or didn't work for us,” said Paul. “But she was still more than happy to take us through it.”
After another year of searching, they found a property in London’s desirable Byron neighbourhood that fit perfectly.
It was a spacious, two-storey family home on a secluded, oversized lot with a saltwater pool, a bromine hot tub and four bedrooms — more than enough space to fit Paul and Jana’s lifestyle.
“We did a walkthrough, stood in the kitchen for a couple minutes and said, ‘This is the one. let's do it,’” said Paul.
“We put in an offer and had a couple of back and forths — Moyra helped us through that — and we ended up getting the house before the offer date.”
With their new home in Byron secured, it was time to move out of the bungalow on Colonel Talbot Rd. Moyra quickly set up a real estate listing for the property with professional photography, a walkthrough video and an aerial flyover.
The listing appeared on a Friday, with an open house the following day. By Saturday afternoon, their bungalow had sold at roughly $40,000 above the asking price.
“Quite a few neighbors commented on how good a listing it was,” said Paul, “and how good a job it represented the property, the house and the neighborhood. I think that definitely helped — going that extra mile.”
Although it was a lengthy search, Moyra was unwavering in her commitment to ensure they found a new home that fit — and that made a lasting impression on Paul and Jana.
“Whether it took one showing or 100 showings — one day or one year — she was happy,” said Paul. “She's very personable, and would give us honest feedback.
“And at the same time, was patient with us. We never felt pressured or anything, which is quite good.”
This is the kind of customer experience for which Tusch Real Estate Group is known in London and the surrounding area — honest, reliable service that consistently exceeds expectations.
“I just want to work with clients, to make them understand that it can be a seamless transition and a good transition — and one that they won't be scared to take in the future,” said Moyra.
“I think a lot of people have a lot of sour taste in their mouth about real estate agents … and that shouldn't happen, especially when it's to do with your biggest purchase in your entire life.
“I just want to make sure that my clients, going forward, have a positive attitude — and look forward to it again.”
For more information about how Tusch Real Estate Group can help you find the perfect new home, please contact us today.
